Support Specialist
🚀 Support Specialist
Location: Remote-first (CET ±2h preferred)
Type: Full-time
At Lurkit, we’re building the future of game marketing. Our platform connects game publishers & studios with 100,000+ content creators to drive discoverability and engagement — and we’re growing fast.
Lurkit combines a SaaS platform for creator CRM and campaign management with a creator marketplace, helping studios scale their influencer marketing — smarter.
We're now looking for a Support Specialist to join the team. This is a community-facing role focused on delivering high-quality support, helping users solve problems, and creating better feedback loops into the product. It’s a great fit if you're technical, structured, and passionate about games - and as the team grows, so will the role.
🎮 What you'll do
- Handle incoming support requests from creators, developers, and partners
- Log, triage, and investigate bug reports together with the product/tech teams
- Dig into internal tools, data, and product behavior to understand user issues
- Represent the voice of the user internally and drive continuous feedback
- Help us improve the full customer experience, not just the ticket queue
🧩 What we're looking for
- A CS degree (bachelor or higher) or equivalent technical experience
- Solid problem-solving mindset and an eye for detail
- Previous community-facing or support experience — ideally in games or tech
- Strong communication skills — async and real-time
- Bonus: understanding of creator ecosystems, social media, or Discord
🌍 Why Lurkit?
We’re a remote-first team working at the intersection of games, creators, and technology. No egos, no layers — just smart people building tools for the most exciting industry in the world. If that sounds like your kind of place — apply now.
- Department
- Marketing & Sales
- Remote status
- Fully Remote
Linköping
Culture
The right team and culture determines whether or not we will sustain as a business. We truly believe this and it’s equally important for us to create a company were people thrive as it is to create value for our customers and users.
About Lurkit
Lurkit is a fast-growing Swedish gaming tech company on a mission to deliver the best ecosystem that connects all major stakeholders in gaming for commercial and creative growth.
We're working closely with game studios and publishers of all sizes where we create value by giving them full control over their most important marketing channel - influencer marketing.
Our ecosystem provides automated tools to understand and target the right audience, publishing and distributing games to content creators effectively, being able to measure results and proving RoI - all in one platform.
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